We understand that you might want to return some of the products you have purchased. This is why we will exchange or refund all items which are returned:
• Within 14 days of receipt.
• In perfect condition with their original packaging.
Customers are responsible for shipping costs unless the product is defective.
Your statutory rights are not affected.
1. Let us know about your intentions to return your product at firstname.lastname@example.org. This will enable us to process your returns quickly.
2. Tell us if you want to have an exchange or refund of the product.
3. Return the product at the following address:
Small Foot Ltd.
28 Arch. Petko Momchilov str.,
1379 Sofia, Bulgaria
Please wrap the product carefully without damaging its packaging. We recommend you to obtain postal insurance in case that your item gets lost. If you have any other inquiries about returning your item(s), feel free to send us an email.
We will exchange your products as soon as possible depending on the stock availability. We usually dispatch replacements within 24 hours of receiving returned articles. Only in case of production defect we will ship at our expenses.
We will refund your item via your original payment method. We try our best to process all refunds within 24 hours of receipt. However, the official refund period is 7 working days. When we have completed the refund, we will let you know by sending you an email.
If you find a defect in your product, send it back to us. If we find a manufacturing defect we will either replace it or refund it, depending on your preferences.
• Defective items should be returned within 14 days of receipt them and must be in a clean and dry condition.
• Please enclose all your details and a covering note explaining the fault and any other useful details.
• We will try to get back to you within 24 hours of receipt of your parcel, although during busy periods it may take slightly longer.
• Your statutory rights are not affected.
Canceling before Dispatch
To cancel your order before dispatch, we recommend that you contact us by phone (+359 2 958 95 09) as soon as possible after placing your order. We will do our best to cancel your order before it is dispatched.